Contact Us

We’re Here to Help! Have questions, concerns, or need assistance? Our support team is ready to help you with any issues you may encounter. Choose the contact method that works best for you.

Contact Form

Fill out the form below and we’ll get back to you as soon as possible. Please provide as much detail as you can to help us assist you better.

    Note: For security reasons, never share your password, OTP codes, or complete payment card details via email or contact form. Our support team will never ask for this information.

    Support Hours

    Our support team is available to assist you during the following hours:

    Live Chat 10:00 AM – 11:00 PM IST (Daily)
    Email Support 24/7 (Response within 12-24 hours)
    Social Media 9:00 AM – 9:00 PM IST (Monday-Friday)
    Phone Support Currently not available

    Before You Contact Us

    To help us assist you more efficiently, please check the following resources first:

    Frequently Asked Questions

    Q: How long do withdrawals take?First withdrawals typically take 2-3 days for verification. Subsequent withdrawals process in 24-48 hours. Check our FAQ page for detailed information.

    Q: Why is my account verification pending?Verification usually takes 48-72 hours. Make sure your documents are clear, complete, and match your registered information.

    Q: I forgot my password. What should I do?Use the “Forgot Password” link on the login page. You’ll receive an OTP to reset your password.

    Q: Why was my deposit not credited?Deposits are usually instant but can take up to 15 minutes. If not credited within this time, contact support with your transaction ID.

    What to Include When Contacting Support

    To help us resolve your issue quickly, please provide:

    • Account username or ID: Helps us locate your account
    • Transaction details: Transaction ID, amount, date, and time
    • Error messages: Exact text of any error messages you received
    • Screenshots: Visual evidence of the issue (if applicable)
    • Device information: Device type, browser, and operating system
    • Steps to reproduce: What you were doing when the problem occurred

    Response Time Expectations

    We strive to respond to all inquiries as quickly as possible. Here are typical response times:

    • Live Chat: 2-5 minutes during available hours
    • Email: 12-24 hours for initial response
    • Complex Issues: 24-72 hours for investigation and resolution
    • Payment Disputes: 3-5 business days for thorough review

    During peak times (weekends, major sporting events), response times may be slightly longer. We appreciate your patience.

    Escalation Process

    If your issue isn’t resolved to your satisfaction:

    1. Request supervisor review: Ask to escalate your case
    2. Formal complaint: Submit a written complaint with all details
    3. Reference number: You’ll receive a reference number for tracking
    4. Follow-up: We’ll update you regularly on progress

    Responsible Gaming Support

    If you need help with gambling-related concerns, responsible gaming tools, or self-exclusion:

    • Contact us immediately – your wellbeing is our priority
    • We can help you set limits or self-exclude from the platform
    • We’ll provide information about professional help resources
    • All communications are handled with strict confidentiality

    Crisis Support: If you’re experiencing a gambling crisis, please contact national helplines immediately. In India, call SHUT (Service for Healthy Use of Technology) Clinic or other local support services.

    Feedback and Suggestions

    We value your feedback! If you have suggestions for improving our platform or services, we’d love to hear from you. Use the contact form above or email us at feedback@fairplaysnew.com

    Your input helps us create a better experience for all users.

    Business Inquiries

    For partnership opportunities, affiliate programs, or other business-related inquiries, please contact:

    Email: business@fairplaysnew.com
    Response Time: 2-5 business days

    Report a Problem

    If you’ve encountered security issues, bugs, or suspicious activity on the platform:

    • Security issues: security@fairplaysnew.com
    • Bug reports: bugs@fairplaysnew.com
    • Suspicious activity: Report immediately via live chat

    We take security seriously and will investigate all reports promptly.

    Office Hours Note: While our email support operates 24/7, administrative and business inquiry responses are provided during business hours (Monday-Friday, 9 AM – 6 PM IST).

    We’re here to help! Thank you for choosing our platform. We’re committed to providing you with the best possible support experience.

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